We have just completed a refinance of our mortgage with your company. Mr. Kromberg handled our application process from the beginning and I believe firmly in commending exceptional performance.
From the beginning Rob was most helpful, we had previously worked with another mortgage company on refinance of our mortgage only to discover at the last minute that they failed to identify that our original mortgage had seller paid mortgage insurance. To them that was a "show stopper". When I was discussing this, on the phone, with Rob he rather quickly ascertained that the way the PMI was set up had been such that the refinance under HARP2.0 could occur. Further he investigated Fanny Mae and obtained their appraisal value and confirmed again that the PMI was not an issue.
He evaluated our submitted documents and suggested several options for our refinancing transaction. In my opinion his work was precise and thorough (as contrasted with the mortgage consultant from the previous company). He clearly delineated ALL costs and clearly outlined all of our options.
In all interactions we found him to be prompt, accurate and thorough. His communiques were clear and accurate.
Finally, when we first were looking at using Weslend, I searched the internet for reviews as well as checking with BBB. Your BBB rating was a major determining factor in our decision to proceed with your company. I would say that many of the reviews on the internet were obviously placed by persons not have a clear understanding of how mortgages work. I felt that essentially all of the negative reviews I read were totally off the mark!! We have purchased 5 or 6 houses over the past many years and refinanced at least once previously, we have never dealt with a more efficient company than Weslend.
Paul and Mary Beth Jacovelli
I've heard Lenox's commercial for years on the radio and recently applied for a loan with "You Guys" utilizing the "HARP 2.0". I was always hopeful that at sometime some type of program would come along that would benefit us. We "were" one of the many; Upside down with our house, watching our dollars shrink and not going as far as they once did and hoping for an opportunity for some type of financial respite.
I made the call and through my good fortune Your representative Mike Rael took "our case". I'm sure that all Your employees are professional and knowledgeable. However, Mike's performance throughout this long and arduous process is nothing short of AWESOME! Investing a little time on the phone while providing some information, with finger's crossed (despite Mike's assurance that We were "locked" in) We were on our way.
I've worked through re-fi's in my past having owned 3 homes over the years but this one was the most grueling of them all through NO fault of Mike or Lenox Financial. One of our creditors was extremely difficult, problematic and seemingly indifferent to work with which required several extensions of the loan lock date.
Today I was notified by Mike and his very competent and able associate Van Ngyuen that our loan was finally funded! What a team! What an asset those two are! Between the two of them, their efforts, actions and tenacity are what brought us to this successful conclusion.
You might want to know that I tried "Paramount" first and was not impressed with the agent that was attempting to start the process. After about 5 minutes, I was convinced that She had wasn't knowledgeable or experienced. Then I called and got Mike! Excellent service on all levels. Every turn (and there were many!) and every step of the way, I knew "He had my back". The both of them continually went "above and beyond". I swear they don't sleep or eat and must work 18 hour days! I just wanted to let You know!
I will be sure to recommend Lenox to any of my associates, friends or family!
A Very Satisfied and Happy customer!
I'm writing to express my great satisfaction of having worked with Michael Rael and Carina Cardiel in re-financing my home.
Mike and Carina were extremely helpful; making themselves available outside of regular business hours and ensuring that the process went very smoothly for my wife and me. They were always very helpful and patient in answering our questions; taking the time to explain the details in terms that were understandable to both of us.
Because of them I will be recommending your Lenox to my friends and associates in the future, and will think of them first should I ever have occasion to acquire a new mortgage.
Mr. Tom Mcmurray:
I recently refinance with Lenox Financial Home Loans and Sammy Lopez assists me with the process. I just want you to know that I appreciate his professionalism, knowledge and charisma. The process took longer than I was expecting but Sammy was their all the step of the way, always calling me and letting me know what was happening, very apologetic when he did not have good news or any news but always assuring me that it was part of the process and that everything will be over soon. I wish more people in business offer the high level of customer services that Sammy gave me.
Thank you for having people like Sammy offering excellent service to customers like me.
Thank you for the completely professional work you did getting us through the refinance process. Your knowledge, timeliness and candor all contributed to making this a really nice experience for us. Your efforts are very much appreciated.
Jim and Dorrine Mulcrone
Mita and Julianne,
I just wanted to thank the both of you for all of your help and effort on my re-finance. Both of you were awesome and if down the road I can get a better rate, I would be happy to do it all over again.
I have been telling everyone about you and I know my neighbor has called Mita to hopefully get a re-finance and my mother in law, Sue Winter, will be calling as well to hopefully get a re-fi. Mita, I have given your number to about 10 more people and hopefully you can help them as well.
Thanks again and I just got the confirmation from BOA that the wire transfer will be sent today. The guy who came over our house last night said the papers should be where they need on Monday.
I have worked with Mike Rael since November 3, 2011 to refinance my home.
My new loan with Lenox Financial Home Loans was funded a couple of days ago, in time to pay off my previous mortgage before the December 1st payment was due.
I was extremely pleased with how my loan application was handled by Mike.
He was always very helpful with information and responsive to my needs. Please congratulate Mike for a job well done.
After seven months of an exasperating experience of trying to refinance through
BofA (how many times can one's paper work get lost?!) I had the greatly satisfying experience of
working with Marques Wood at Lenox. He expedited my refinance and within 30 days we were ready to close.
Marques was extremely diligent, thorough, intelligent and detailed.
I cannot imagine a better experience than the one I had with Lenox, led by Marques Wood.
Laguna Niguel, CA
I just want to let you all know first hand that Weslend auto insurance delivers.
I was in an auto accident on my way home from work Sat January 29th. Within 7 days I had cash, literally CASH in my hand on February 5th.
From the accident, tow, claims process, customer service to my pay out for the car being totaled, all was turn key.
I felt rewarded for being in an accident that was totally my fault.
Thanks Debbi for all your help.
Over the past few months, I've worked with Jean to refinance my home in the East Bay of San Francisco. I expect to sign the loan documents next week,
so the journey is about complete.
The purpose of this note is to express my appreciation for Jean's courtesy and expert assistance in my refinancing process. As a result of several
phone conversations and e-mail exchanges with Jean, I've become thankful for someone who is as patient and she is courteous. Jean's responses to my
questions have always been concise and complete. The refinancing process is never fun. Jean's efforts have minimized the pain, and I have much respect
for her competence and customer courtesy.
I am writing because beyond excellent customer service cannot be ignored!
I am so very grateful and impressed with the phenomenal efficiency, quick turnaround,
and almost immediate availability to attend to our insurance needs that Dani was happy to provide me.
If only every aspect of my life could be so pleasant and easy to work through! Thank you for a great and easy experience, Dani!!
I’d like to thank you and your team for helping me refinance my mortgage. In particular, I’d like to pass along some comments on Mike Rael -- as I appreciate having the opportunity to work him. Mike has a great attitude and his approach to managing the transaction was helpful, straightforward and timely – I couldn’t ask for anything more. If I need a new mortgage or want to refinance, Mike will be the first person I call.
I recently refinanced my house through Lenox Financial Home Loans Mr. Marques Wood was the individual who assisted me from the beginning to the end of
the process. My experience was extremely positive and it was a pleasure working with Mr. Wood throughout the process. The level of
professionalism and degree of understanding shown by Mr. Marques Wood were exemplary and I look forward to work with him
in the future.
J. Nejad, Ph.D.
P.S. Writing this note was the biggest no-brainer in the history of mankind!
Amy and I thank you for your perseverance and hard work to get this loan financed ASAP.
You have been awesome to do business with you. If the need arises in the future I will call you.
Thank you again,
Nick and Amy
Dear Mr. McMurray,
My name is David St. Clair and I just completed a loan refinanced with Lenox Financial Home Loans. I received outstanding service from Mike Rael and Julianne Carr and wanted to let you know how much it was appreciated.
I am a Professor of Economics at California State University, Easy Bay and I have worked as a real estate broker. I have worked with many loan agents and count this as one of my best experiences.
I will certainly recommend both Mike and Julianne and Lenox in the future.
David St. Clair
I am beginning to think that you are one of the best in the business. Thanks. I will also be referring friends and colleagues to you.
I am a return customer to Lenox Financial Home Loans where I have refinanced my home loan for the second time. Working with Mr. Woods was a very positive experience. He was attentive to my needs, navigated and supported me throughout the process and did an excellent job of maintaining timely communication to me during the entire loan process. He represented the company and himself in a very professional manner and I have and will continue to recommend Lenox/Weslend to all my friends looking refinance.
Rancho Santa Margarita, California