Our customers come first, and our commitment to “best in class” customer service continues to shape the future of Lenox/WesLend. Want to know what it’s like working with Lenox Financial Mortgage, dba WesLend Financial? Here’s what our customers have to say…
I am happy that I got such a wonderful team working with me to get this refinance complete.
From start to finish, Moses Herrera kept me informed of the process and all costs associated with the loan. For what I needed, they made sure I had all the information up front and made sure that I knew what was next. Most people don’t understand that the fees that are associated with any loan are to process documents with city and state municipalities along with fees from the existing lenders to close the loan. I felt the fees that were charged were reasonable for the services provided and were completely disclosed prior to me committing to an appraisal.
Julianne Carr processed my documents and communicated to me each step that had to be done to complete the process. She made sure that I understood what she needed and was very kind and easy to communicate with.
I never waited for a correspondence from either of them. I had an answer or a note letting me know when they could have an answer almost instantly.
I am extremely happy with the results and would use them again in a heartbeat.
With thanks and appreciation,— John Blasko
I would like to express my gratitude for the service I received from Lenox Financial Mortgage Corporation.
We refinanced our loan to take advantage of the low rates and no fees. Our case was unusual and took months to complete along with many phone calls, faxes and dealing with credit agencies.
Through no fault of our own there was an incorrect post on our credit and thanks to your employees Robert K. and Craig F. we were able to take care of the problem.
I cannot express how much help they both were in this situation. Your company is very lucky to have such helpful, kind and patient employees.
Thank you,— Estelle & Chuck F.
I cannot thank the team at Lenox, Ryan, Matt and Julianne, enough, for making this home buying process easy and stress free. Your responsiveness to questions and ability to resolve issues is truly appreciated. The fact that I was able to close escrow two weeks before the scheduled closing date says a lot about your dedication and customer service.— Thanks, again.
I wanted to express my sincere satisfaction with Lenox Financial Mortgage Corporation. I recently closed on a consolidation loan for my home. I had heard Lenox advertise on the radio, and decided to call. I was immediately welcomed by Michael Rael. He explained to me, in detail, the process and cost associated with my request. There was no pressure. After review, I chose to continue with Lenox. The process was easy, and seamless…as promised.
I want to thank Michael for a job well done!— Derek R.
I’ve heard Lenox’s commercial for years on the radio and recently applied for a loan with “You Guys” utilizing the “HARP 2.0”. I was always hopeful that at some time some type of program would come along that would benefit us. We “were” one of the many; Upside down with our house, watching our dollars shrink and not going as far as they once did and hoping for an opportunity for some type of financial respite.
I made the call and through my good fortune your representative Mike Rael took “our case”. I’m sure that all your employees are professional and knowledgeable. However, Mike’s performance throughout this long and arduous process is nothing short of AWESOME! Investing a little time on the phone while providing some information, with fingers crossed (despite Mike’s assurance that we were “locked” in) we were on our way.
I’ve worked through re-fi’s in my past having owned 3 homes over the years but this one was the most grueling of them all through NO fault of Mike or Lenox Financial Mortgage Corporation. One of our creditors was extremely difficult, problematic and seemingly indifferent to work with which required several extensions of the loan lock date.
Today I was notified by Mike and his very competent and able associate Van Ngyuen that our loan was finally funded! What a team! What an asset those two are! Between the two of them, their efforts, actions and tenacity are what brought us to this successful conclusion.
You might want to know that I tried “Paramount” first and was not impressed with the agent that was attempting to start the process. After about 5 minutes, I was convinced that she wasn’t knowledgeable or experienced. Then I called and got Mike! Excellent service on all levels. Every turn (and there were many!) and every step of the way, I knew “He had my back”. The both of them continually went “above and beyond”. I swear they don’t sleep or eat and must work 18 hour days! I just wanted to let you know!
I will be sure to recommend Lenox to any of my associates, friends or family!
A Very Satisfied and Happy customer!— Patrick D. Rocklin, CA
I’m writing to express my great satisfaction of having worked with Michael Rael and Carina Cardiel in re-financing my home.
Mike and Carina were extremely helpful; making themselves available outside of regular business hours and ensuring that the process went very smoothly for my wife and me. They were always very helpful and patient in answering our questions; taking the time to explain the details in terms that were understandable to both of us.
Because of them I will be recommending your Lenox to my friends and associates in the future, and will think of them first should I ever have occasion to acquire a new mortgage.
Sincerely,— Brett H.
I recently refinance with Lenox Financial Mortgage Corporation Home Loans and Sammy Lopez assists me with the process. I just want you to know that I appreciate his professionalism, knowledge and charisma. The process took longer than I was expecting but Sammy was their all the step of the way, always calling me and letting me know what was happening, very apologetic when he did not have good news or any news but always assuring me that it was part of the process and that everything will be over soon. I wish more people in business offer the high level of customer services that Sammy gave me.
Thank you for having people like Sammy offering excellent service to customers like me.
Sincerely,— Ingrid V.
Mita and Julianne,
I just wanted to thank the both of you for all of your help and effort on my re-finance. Both of you were awesome and if down the road I can get a better rate, I would be happy to do it all over again.
I have been telling everyone about you and I know my neighbor has called Mita to hopefully get a re-finance and my mother in law, Sue Winter, will be calling as well to hopefully get a re-fi. Mita, I have given your number to about 10 more people and hopefully you can help them as well.
Thanks again and I just got the confirmation from BOA that the wire transfer will be sent today. The guy who came over our house last night said the papers should be where they need on Monday.— Joey
I have worked with Mike Rael since November 3, 2011 to refinance my home. My new loan with Lenox Financial Mortgage Corporation Home Loans was funded a couple of days ago, in time to pay off my previous mortgage before the December 1st payment was due. I was extremely pleased with how my loan application was handled by Mike. He was always very helpful with information and responsive to my needs. Please congratulate Mike for a job well done.
Best regards,— Joyce N.
I recently refinanced my house through Lenox Financial Mortgage Corporation Mr. Marques Wood was the individual who assisted me from the beginning to the end of the process. My experience was extremely positive and it was a pleasure working with Mr. Wood throughout the process. The level of professionalism and degree of understanding shown by Mr. Marques Wood were exemplary and I look forward to work with him and Lenox/WesLend in the future.— J. Nejad, Ph.D.
P.S. Writing this note was the biggest no-brainer in the history of mankind!
Amy and I thank you for your perseverance and hard work to get this loan financed ASAP.— Nick and Amy
You have been awesome to do business with you. If the need arises in the future I will call you.
Thank you again,
My name is David St. Clair and I just completed a loan refinanced with Lenox Financial Mortgage Corporation. I received outstanding service from Mike Rael and Julianne Carr and wanted to let you know how much it was appreciated.
I am a Professor of Economics at California State University, Easy Bay and I have worked as a real estate broker. I have worked with many loan agents and count this as one of my best experiences.
I will certainly recommend both Mike and Julianne and Lenox in the future.
Thanks,— David St. C.
I am beginning to think that you are one of the best in the business. Thanks. I will also be referring friends and colleagues to you.— Regards, Harry
I am a return customer to Lenox Financial Mortgage Corporation where I have refinanced my home loan for the second time. Working with Mr. Woods was a very positive experience. He was attentive to my needs, navigated and supported me throughout the process and did an excellent job of maintaining timely communication to me during the entire loan process. He represented the company and himself in a very professional manner and I have and will continue to recommend Lenox/WesLend to all my friends looking refinance.— Alan G. Rancho Santa Margarita, California